OUR SERVICES

OUR SERVICES

HEALTHCARE

As a Nurse owned agency of choice, We are one of the fastest growing health care agencies in the UK, providing high calibre staff and exceptional service 24/7, 365 days of the year.

SOCIAL CARE

We provide caring, supportive, experienced and appropriately trained staff to social care settings, including Individual Personalised Support, Supported Living & other types of services.

HOME CARE

Remaining in the comfort of our own home would be most people’s wish, and with Key Care & Support by your side, this is possible through our dedicated ‘Care at Home’ team.

CHILDREN'S SERVICES

Key Care & Support are specialists in recruiting the highest calibre of established Residential Childcare workers for children’s homes and special needs schools throughout the UK and Channel Islands.

OUR PROMISE TO YOU

  • Quality Assurance & ComplianceWe recruit staff only after a personal interview, written assessment and a minimum of 2 professional references. All our nursing staff are verified with the National Medical Council (NMC).
  • STAFF PROFILE(DBS) check, health checks & full training are carried out before any staff are offered placements – all these areas are regularly internally audited as well as by our regulators. As a client you will receive a Staff Profile for each member of staff, showing the compliance requirements and staff skills, giving you peace of mind.
  • Satisfaction AssuranceAn integral part of Key Care & Support’s continuous development process is to receive honest, valued feedback from our clients. This enables us to appraise performance of our service and our employees and to tailor our services to the demands of our clients, benchmarking our delivery against expectations.
  • ONLINE AGENCY SYSTEMAs standard practice, we maintain accurate records of shifts filled, unfilled & cancelled through our Online Agency System. From this, we are able to monitor & provide accurate and timely fill rate information as well as dynamic, instantaneous information for clients & staff.

Independent Audit Badge

Key Care & Support are proud to announce that we have been audited for our ISO9001 new accreditation and passed with flying colours! This is a quality seal for our processes and management, and something we are very proud of! Key Care & Support also received an independent audit from Neuven in February. I am please to announce that we received a DIAMOND pass, the highest pass achievable! Again this serves to demonstrate that we are getting it right, ensuring quality care and support, and most importantly, providing a level of service to ensure we continue to safeguard the most vulnerable people in our communities.

QUALITY AND CARE

NHS FRAMEWORK

NHS FRAMEWORK

As an experienced agency, and having worked continuously on the NHS Framework, we are accustomed to providing clients with fill rate information as requested and tailored to their Management Information requirements and requests. We are pleased to announce that we are now also on the NHS Wales Framework.
(CQC) CARE QUALITY COMMISSION

(CQC) CARE QUALITY COMMISSION

The Care Quality Commission (CQC) are the independent regulator of health and adult social care services in England. They make sure that the care provided by hospitals, dentists, ambulances, care homes and home care agencies meets government standards of quality and safety.
REC MEMBER

REC MEMBER

We are a member of the Recruitment and Employment Federation. This is just one way you we can differentiate ourselves from our competitors, the binding Code of Professional Practice ensures that as an REC Members we conduct ourselves ethically and adhere to best practice. Maintaining and improving industry standards is a pivotal part of the work we do.
ISO 9001

ISO 9001

The ISO 9000 family of quality management systems standards is designed to help organisations ensure that they meet the needs of customers and other stakeholders while meeting statutory and regulatory requirements related to a product or program.

The Nurse-owned Agency of Choice for Nurses and Support Staff

Supporting Hospitals, Residential Homes, Children’s and Independent Care facilities throughout the UK. Established in 2007, Key Care & Support is one of the UK’s leading local agencies, providing quality staffing solutions to service providers across the public and independent sectors.