An integral part of Key Care & Support’s continuous development process is to receive honest, valued feedback from our clients. This enables us to appraise performance of our service and our employees and to tailor our services to the demands of our clients, benchmarking our delivery against expectations. Bi-annual client feedback, in the form of our Client Feedback Questionnaire, enables us to monitor our service in relation to expectations while we also aim to meet with clients every month, or more frequently if required. Client feedback on individual staff performance in the form of mandatory Quality Reviews and Clinical References are also obtained.
- General Hospital in Greater Manchester Pat worked at Trafford General Hospital on Friday 29th March night & was moved at the last minute from AMU to INRU. Key Care & Support received a compliment saying how helpful & accommodating Pat is as when moving wards. Also her level of work is always at a good standard.
Rebecca - Deputy Manager - Residential Nursing Home I wanted to give some feedback on Lynn. The senior on duty and the care staff member she worked with have said she was wonderful, kind and nothing was too much trouble. Please can you pass on our thanks and tell her we look forward to seeing her again.
Sue - Residential Nursing Home We have used a few agency’s over the last 12 months and i must say your agency has been the best, you are very reliable,professional and the staff you have sent us have been professional, friendly and have worked well within our team. So we now only use your agency.
Kind regards,
Megan - Care Home Manager The Customer Service we have received from Key Care & Support is excellent! The staff supplied to us work hard and are very reliable. The Branch Managers at Key Care are very helpful, friendly, efficient, and quick in covering shifts for us. They don’t keep us waiting and almost every time cover everything for us and they send regular staff so there is continuity in the home.
Jenny - Care Home Manager I would like to thank Key Care & Support for their support providing a high quality service to us. The staff they provide even at short notice are a credit to them. I would always use their services; always reliable, the standard of service is highly professional and would recommend their services. Thank you, Jenny.
Paul - Manager Over the past 2 years I have had many dealings with Key Care & Support, from speaking to office staff and booking the shifts to inducting support staff that have been sent to my services. I find Suzanne to be very friendly and helpful going above and beyond ensuring that my shifts are covered. The support staff sent out to me are always very knowledgable, friendly and experienced with a willingness to work. Thank you, Paul.
Pat - Conwy and Denbighshire Mental Health Advocacy Service Following our conversation this morning I am emailing to say how much I valued Katie’s input and help yesterday during my visit.

Katie, in her capacity as a trained nurse, was pro-active, helpful, professional and in my view kind and thoughtful too.

Her actions meant that my client, her patient, received prompt and important medical care and that the same prompt attention was given to the client/patient’s emotional well being too.

Please pass my feedback to Katie; I hope she realises how valuable her role is and how much I, and I am certain many others ,value and appreciate her approach to it too.

Michelle - Residential Home Service We have found Key Care (Ben) to be reliable and efficient. Communication is fantastic. High standard of staff and regular quality checks and updates are completed.
Suzanne - Team Leader (Providers of Support Services) I am the team leader for providers of support services. I would like to say thank you for all the help you have given in filling out the needs we have had for the service it has been a massive help. I would also like to say that Nelly in particular has been a real asset to the service and has a really good relationship with the citizen we support she has been an amazing worker and has worked well with the staff team.
Thank you, Suzanne.
- Nursing Home I have had very positive feedback from the staff. She was very hard working and capable. The senior commented that she would be happy to have her work here again so thank you, yet again, for your wonderful staff.