Celebrating 18 years putting people first

Key Care & Support Client Survey

Please complete our client survey

An integral part of Key Care and Support’s continuous quality development process is to evaluate how well we are doing and obtain valued feedback from our clients. This enables us to develop our services to the demands of our clients and benchmark our delivery against your expectations.   

 

As part of this process we would appreciate it, if you could spend a few minutes to complete this survey, thank you.


Client Survey

Score Key

Score Key; 1 -Very Poor. 2 - Poor. 3- Average. 4 - Good. 5 - Very Good.

COMMUNICATION

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TELEPHONE MANNER

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RESPONSE TIMES

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SHIFT COVERAGE

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OUT OF HOURS RESPONSE

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KEY CARE & SUPPORT OUT OF HOURS CUSTOMER SERVICE

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ACCOUNTS DEPARTMENT

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COMPLAINTS

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STAFF SUPPLIED

COMPETENCY OF STAFF

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APPEARANCE ON DUTY

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TIME MANAGEMENT

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INITIATIVE AND MOTIVATION

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EXPERIENCE

Please give three aspects you consider benefit you as a client using Key Care & Support

Please give three areas on how you feel we could improve our service to you

I would like to thank you very much for taking the time to complete this survey and can assure you that all the information provided will be reviewed and responded to accordingly. 

 

We shall publish the results in our annual report and you can see the results on our website. 

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