Staff Testimonials

Why staff and clients love working with the Nurse-owned Agency of choice…

Bi-annual staff feedback, in the form of our Staff feedback questionnaire, also assists us in ensuring the right staff are allocated to the right work and that staff’s individual needs and skills are utilised. Also, an integral part of Key Care & Support’s continuous development process is to receive honest, valued feedback from our clients.

Here is what our staff and clients have to say about our Agency...

I wanted to email to thank you for your support in finding staff for us and note that the three staff we have had from Key Care and Support today have all be exceptional staff members. They have been inquisitive, innovative and all-round great team players. Today has been one of the more difficult days for us with permanent staff calling in sick and being heavily reliant on agency but, again, all three of your staff have been fantastic! So thank you.

CaitlinRegistered Services Manager

Key care are exceptional at supervising training and supporting their staff and have completed compliance visits recently and the manager that attended site took time to engage with those they support and seek their views I wish all providers of 1-1 support did the same.


I just wanted to say how fantastic a support worker Jasmine is. She has been very proactive whilst on shift and is not afraid to do any task we ask her to do and always has a big smile on her face. She interacts very well with the individuals and she is a pleasure to work with.

MariaTeam Leader

I would just like to say thank you for ensuring I have enough hours on a weekly basis which are within the working environment I find most enjoyable. You always do your best to find hours to fit in with my personal flexibility.

NadineSupport Worker

I recently joined Key Care & Support and I’m loving the role. "UNLOCK YOUR POTENTIAL" – Key Care Lancashire really do give you the opportunity, they understand your circumstances & treat you as an individual which in my experience some agencies don’t. I really respect your efforts towards your employees from the bottom of my heart. I'm willing to do my 100%. I want to let people know how good this company is as there are so many people out there looking for good agencies to work for. I'm willing to refer people to Key Care as I'm loving working with you.
I'm over the moon. Much much appreciated.

Saleha CCarer - Lancashire Branch

I would like to offer some really positive feedback and would say that Wayne has gone above and beyond. He works exceptionally well with the clients across services and I get really positive feedback from the clients on my service. I cannot express enough that he is an exceptional member of the staff team. Thank you.

MarkTeam Leader

We would like say thank you to the staff member you supplied us with (Jenny), she was really nice and I have had nothing but great feedback from everyone.

PhilHome Care Manager

I was very impressed by the staff member you supplied. She was very hands on and used her initiative. Our Daughter really liked her.We definitely want her again. Thank you!

JaclynComplex Care Services User

I would not hesitate to recommend Key! The team are friendly, helpful and I never feel 'pushed' to take a shift. During a recent illness Stifyn and Katie were supportive and rang to see how I was,
which was really appreciated, and I did not feel I had to rush back to work. Thank you! Regards, Pauline.

Pauline MCarer, North Wales

Key Care and Support is a big part of my life. They look after me as a valued member of their team and in return I do everything I can to help Key as a company to grow and to try reach their potential as a care and support agency. The staff are always there to talk to if needed. I couldn't be happier and I hope for a long and happy career with Key.

Simon JCarer

I want to thank the team who looked after my Husband over the past few months. I saw for myself the dedication & love shown by Ash. Saleh and Phil who did the night shift; I was especially impressed by Saleh - the love and care she showed for a young girl was wonderful to see.
Ash too was wonderful - always keeping me informed.
You should be proud of your lovely caring staff.

Thanks again.


Hi, I couldn't be happier in my job. The work is reliable and suited to preference and the office is supportive, not pushy, like other agency's I have encountered.

CarolSupport Worker