Team leader role
Responsible to: Registered Manager
Direct line manager: Branch Manager/ Deputy Registered Manager/Shift Leader

SUMMARY OF ROLE:
To provide a key person to lead and develop the staff team and to people receiving support by adopting a person centred approach that fosters self-awareness, personal growth and gives each person the strongest voice with regards to decision making and lifestyle choices.  

OVERALL OBJECTIVES  

1. To assist the Branch Manager/ Deputy Registered Manager/ Shift Leader in the resource planning, coaching and mentoring of a team of staff and co-ordinating the daily provision of support and activities for customers to ensure the delivery of a high quality, responsive and efficient service. 
2. To provide care and support to people to enable them to maintain their tenancies and to achieve their aspirations for independent living. 
3. This job description is generic and applies to all Support Workers. The duties will be determined by the individual needs of the customers being supported. The context in which support is provided may vary according to the users’ living environment and may include site-based support, housing management and support, housing management only or floating support only. 
4. Depending upon location, the support provided may be to people with physical or sensory disabilities or people with learning disabilities or people with mental health related support needs or a combination of these.

 MAIN RESPONSIBILITIES, TASKS & DUTIES  

1. Care & support services 

• Identify individual support needs and through consultation and agreement with the team (and, where appropriate, their Care Manager/relevant professionals/family), devise and implement suitable support plans to ensure that identified support needs are met.  
• Encourage and support people to live as full and independently as possible within the local community, providing information, emotional, organisational and practical support and training as appropriate.  
• To carry out risk assessments as and when necessary due to the changing needs and aspirations of users. 
• Ensure compliance with CQC regulations and company policies and procedures.  
• Organise and provide appropriate support for people preparing to move-on to greater independence, including support through the move and resettlement into their new home. 
• Contribute to the protection of people we support from abuse and support people when they are distressed.  
• Liaise with other housing, health and social care professionals, benefits, welfare and advocacy agencies, and other landlords as well as family members, as appropriate.  
• To lead the support and care as designated by the Branch Manager/ Deputy Registered Manager/ Shift Leader
• Administer medication in line with medication policy and the individual’s care plans, ensure medication is ordered and all medication being dispensed by staff has per MAR (medication administration record) with clear guidance on administration requirements 
• Support individuals with regards to decision making and lifestyle choices enabling them to take control of their own lives, increasing independence. 
• Ensure all personal care tasks are carried out in line with the needs, wishes and preferences of the individual, following the care plan.  
• Support people to take an active role in the community by accessing local facilities and wider community resources in the spirit of social inclusion. 
• Support the development of person centred planning, ensuring each individual’s plan has meaningful and achievable goals.  
• Support people to develop and expand social networks and friendships.  
• To support people through the transition process.  
• Work as a keyworker/ co keyworker to coordinate and develop the support to the individual including Health Action Plans and Person Centred Plans. 
• Contribute to/attend reviews and multi-disciplinary meetings.  
• Work with individuals to promote healthy lifestyles; by liaising with local health care professionals. 
• Work in partnership with care managers and other professionals to maximise quality of life for individuals.  
• Develop positive relationships with family and carers.  
• Work in line with the company’s Adult/child Protection and Prevention of Abuse Policy and Whistle Blowing Policy to ensure that people are kept safe at all times.  
• Ensure the security of the building and the safety of the people living in their home 
• At all times to work within equal opportunities policy and procedure.  
• Ensure risk assessments are actioned as necessary, in line with policies and procedures. 
• To be flexible and responsive at all times to meet the changing needs of the service and the service users.  
• Organise and support service user holidays in line with the policy.  

2. Values and Attitudes 

• Support individuals in a non-judgemental way based on the principals of anti- discriminatory practice.  
• To treat individuals with respect and encourage them to express their individuality 

3. Staff & team working

• Work within a team, supporting colleagues and attending team meetings, recording and sharing information appropriately and confidentially.  
• To assist the Branch Manager/ Deputy Registered Manager / Shift Leader to achieve service objectives and assist in the development and implementation of policies, practices and procedures.  
• To conduct regular supervisions for support workers within your designated team in line with company policy 
• Keep up to date with issues relevant to housing & support, welfare benefits and other relevant legislation.  
• To undertake all core training required for this post and other training and professional development activities as required.  
• Undertake other delegated tasks and responsibilities that fall within your capabilities.  
• To be aware of and adhere to Key Care and support current values, policies & procedures.  
• To comply at all times with the company legal, contractual and regulatory responsibilities in relation to the above duties.  

4. Managing services

• To assist the care coordinator in the coaching and mentoring of a team of staff, co-ordinating the daily provision of support and activities for service users, ensuring the delivery of a high quality, responsive and efficient service. 
• To participate in devising staff rotas in conjunction with the Branch Manager/ Deputy Registered Manager/Shift Leader to ensure appropriate staffing levels are in place for a safe working environment.
• To be responsible for and actively support the regular assessment of individual needs through key working and support planning processes.
• To support the efficient use of resources within the service, monitoring and controlling spending within agreed budgets. 
• To assist the manager in effectively managing voids as and when required.  
• To be jointly responsible, with the Branch Manager/ Deputy Registered Manager/Shift Leader, in relation to all Health and Safety matters, ensuring at all times the service is compliant with Fire regulations and all Health and Safety workplace legislation and procedures detailed in our Health & Safety Policy.  
• To prepare and supply quality assurance data, report significant risks and take action to rectify any shortcomings.

5. Performance and Development 

• Maintain confidentiality.  
• To act as a positive role model at all times.  
• Ensure compliance with CQC regulations, and company policies and procedures.  
• Work in a way that meets the statutory requirements of employees under health and safety at work. 
• Adhere to the GSCC Codes of Practice and staff handbook.  
• At all times work within current legislation.  
• Enter actively into supervision and appraisal.  
• Attend training on a regular basis to ensure that all mandatory and personal training and development needs are met in line with company requirements. 
• To attend staff meetings.  
• To work within on call guidance.  
• To work in accordance with the company’s mobile phone and IT policies.  
• To behave in a manner that reflects positively on the company at all times.  
• To work closely with other members of the team for the ultimate benefit of the our individuals 

6. Finance 

• Support people to manage their resources and finances.  
• To give practical support to individuals in line with their care plan and policy.  
• To ensure that you give the Deputy Registered Manager all receipts, change and any accompanying paperwork before the end of your shift.  
• Financial discrepancies must be reported to the Deputy Registered Manager/Branch Manager immediately.  
• To keep updated with all financial policy and procedures.