Statement of Purpose and Service User Guide

We will: 

Ensure that all people receiving care do so in line with legislation including the POCA, POVA and the HCC Protection of Vulnerable Adults and ‘No Secrets’ procedural guidelines.  

People receiving care will be treated with respect in a safe, caring environment.  

Our staff will carry out person centred assessments with the aim of promoting the growth and independence of each person.  

We will recruit and select staff that meet all the requirements of legislative and employment law including that related to equal opportunities, diversity and anti-discriminatory practice and whose backgrounds have been thoroughly and satisfactorily checked and hold a current valid enhanced person and adult Disclosure Barring Certificate (DBS).  

Supply staff who will provide person centred, quality, evidence-based care and who regularly receive training to enhance their professional development and continuously improve the welfare, health and safety of the people in their care.  

Ensure that all staff recruited are vetted in line and that all qualifications are confirmed with the relevant bodies and all original training certificates are verified and a copy maintained on their personnel file.  

We will ensure that any comments or complaints from people receiving care are thoroughly investigated and appropriate disciplinary procedures taken to ensure the maintenance of the quality support we aim to provide.  

Protect the confidentiality of information relating to people we support, their carers and advocates. We will comply with the Data Protection Act 1998.  

We will be accessible 365 days per year, 24 hours a day.

Key Care & Support Services will recruit and supply the highest calibre of nursing & care staff that will provide quality, professional evidence-based care to people within a respite and community setting.  

Key Care & Support Services will ensure that the staff supplied are eligible to work according to legislation and that they keep up to date with professional development and training requirements in the community support and care setting so as to provide the highest possible care to each person.  

A nominated senior member of staff will meet people requiring support and care, carers and clients prior to the service to assess the suitability for our services in line with CQC regulations, when they will commence and the times and duration of staff attendance. If an urgent first visit is required, this will be undertaken by an experienced senior member of the team.  

Key Care & Support Services teams are trained, supervised and supported to provide a quality personal service for individuals with a wide range of abilities and challenges and will ensure:  

• Each person is valued, and support is person centred 
• Every person, with parents’ agreement, has control over how they live their life, make their own decisions and freely express their wishes and preferences.  
• Individuals receiving respite and day support have equal rights and are entitled to protection against any form of discrimination.   
• A personal support plan will be agreed with the person/family, commissioner and family as appropriate 

Essential personal care requirements can include but not limited to:  

 Support with:  

• Bathing
• Dressing and undressingMobility and transfers  
• Assisting with meals including feeding 
• Continence Care  
• Exercise programmes for rehabilitation and development under the instruction of a physiotherapist or occupational therapist  
• Administration of prescribed medication both orally and topically 
• Behaviours that challenge service provision 

Specialist tasks:  

Support Teams may be asked to undertake some tasks, which may be considered to be specialist. These tasks may be undertaken following appropriate risk assessments and only after specific training.  

The support team will be trained in the procedure before undertaking the tasks with the person with care needs and the trainer with a relevant qualification e.g. Occupational Therapist, Speech Therapist and or Nurse will sign a form to indicate their competence.  

Such tasks may include but are not limited to:  

• Diabetic management
• Epilepsy management
• Assisting with feeding 
• Catheter care – changing bags, monitoring input/output  
• Tracheotomy care – oral suctioning  
• Ileostomy and colostomy care – changing of bags  
• Administering medications as prescribed 

Support teams will not undertake tasks that require the skills and expertise of clinical professionals, such as:

• Toe and nail cutting (in cases where there is any medical contra-indication)  
• Ear syringing  
• Removing or replacing urinary catheters  
• Bowel evacuations (other than suppositories)  
• Bladder washouts  
• Injections – involving assembling syringes, administering intravenously, controlled drugs  
• Filling of oxygen cylinders  
• Tracheotomy care – changing tubes  

Monitoring people we support will be arranged on a regular basis to ensure the service continues to meet your specific needs. 

On a monthly basis our independent assessor will conduct an audit/review of the service and provide feedback to consider towards our continuous improvement programme.

On a 12 monthly basis all people receiving care, their carers and or family will be asked to complete a Quality Assurance form upon which a request can be made to have a one to one meeting or visit from nominated Manager.  

Our service will be audited and evaluated on a regular basis.

We will ensure all people receiving respite, community support and day opportunities and staff are made aware of important or relevant changes and update them from time to time with the company’s performance, achievements, awards & goals.  

Responsible Individual: Ian Finch 
Registered Manager: Andrea Hudders  

Key Care & Support Services
The Hub
69 Dane road, Sale, M33 7BP 

Responsible Individual: Ian Finch  RNMH RGN 

Ian has worked in the Nursing & Care Industry for over 40 years initially as a Nurse and Senior Manager within both public and independent sectors and then as the Director and Head of Care for Key Care & Support.  

With experience in both clinical and managerial aspects, and in the General, Mental Health and Learning Disabilities sector of supply, both Health and Social care, Ian has the skills and expertise to deliver a range of health and social care services.  

Registered Manager: Andrea Hudders  

Andrea has worked in social care for over 30 years, has a wide range of expertise in leadership and management of a variety of care services, holds her Level 5 in Leadership and Management, along with real hands on experience in support and care services. 

All grades of qualified and experienced people are employed, including staff on the Nursing register, and can be supplied by Key Care & Support.  

Support staff will not be recruited unless they have a minimum of 12 months recent and relevant experience in the field of care they wish to apply for.  

All qualified Nurses will not be recruited unless they have completed preceptorship.  

Key Care & Support Services care staff possess a range of experience, qualifications & training in the Health and Social Care Sectors. 

 All staff undergo an induction programme. After this induction and a probationary period, all staff undertake regular supervisions and appraisals, which is then incorporated into their training and development plan.  

Some of the support staff may have achieved the NVQ Level II or III in care and/or specific qualifications in relation to caring for people in which they work. Key Care & Support actively encourages and assists staff to obtain formal qualifications.  

Our in-house training focuses on fundamental aspects of care and ensures our teams are up to date with current practices. Mandatory training is carried out every 12 months as standard.  

On a 12 monthly basis all staff are required to complete a Development Appraisal which gives them the option of a one to one meeting with an appropriate Senior Manager. 

Key Care & Support Services has a full compliments and complaints procedure for receiving, dealing with, managing and investigating compliments and complaints made by a person, carer or any other person.  

A copy of these policies & procedures along with a compliments and complaints form is provided to all people using our services, is displayed in the accommodation, available in the company handbook or service user guide and also provides information on the right to discuss any complaint with the CQC.